Terms of service

 

Last Updated: September 10, 2026

Welcome to Pickative. These Terms of Service explain the rules and conditions that apply when you visit our website, use our online store, communicate with us, or purchase products from us.

Throughout these Terms, “Pickative,” “we,” “us,” and “our” refer to Pickative. The terms “you” and “your” refer to any visitor, customer, or person using our website or services.

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services online.

By accessing or using our website or placing an order, you agree to these Terms of Service and the policies referenced within them. If you do not agree with these Terms, please do not use our website or services.

1. Eligibility and Account Information

By using our website, you confirm that you are at least the age of majority in your state or place of residence or that you have permission from a parent or legal guardian where required.

When placing an order or creating an account, you agree to provide information that is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.

You may not use another person's identity or provide false or misleading information when using our services.

2. Products and Product Information

We aim to provide accurate product descriptions, specifications, images, pricing, availability, and other information.

However, the appearance of products may vary slightly depending on factors such as screen settings, lighting, photography, manufacturing variations, or device display.

We may update product information when necessary and may discontinue or limit the availability of a product without prior notice.

Product availability is not guaranteed until an order has been accepted and processed.

If we discover a significant error relating to a product, price, availability, or order, we may contact you to correct the issue or, when appropriate, cancel the affected order and issue any applicable refund.

3. Orders and Acceptance

Submitting an order through our website constitutes an offer to purchase the selected products.

An order confirmation does not necessarily mean that an order has entered processing or shipment.

We reserve the right to accept, decline, or cancel an order when reasonably necessary, including situations involving:

  • Product unavailability

  • Incorrect pricing or product information

  • Suspected fraud or unauthorized payment activity

  • Invalid or incomplete customer information

  • Shipping restrictions

  • Other circumstances that prevent us from fulfilling the order

If an order is canceled after payment has been collected, the applicable amount will be returned to the original payment method.

Customers are responsible for reviewing their product selection, quantities, contact information, and delivery address before submitting an order.

4. Order Changes and Cancellations

If you need to request a change or cancellation, contact us as soon as possible.

Orders may be changed or canceled only when they have not yet entered processing or been shipped.

Because orders can move into processing quickly, we cannot guarantee that a cancellation or modification request can be completed.

Once an order is being processed or has been shipped, any eligible return must follow our Return & Refund Policy.

5. Prices, Payments, and Billing

Prices displayed on our website are shown in the applicable store currency unless otherwise stated.

The price charged will generally be the price displayed at the time the order is submitted, subject to correction of genuine errors.

Applicable taxes or other charges, when required, will be displayed during checkout.

You agree to provide complete and accurate billing and payment information and confirm that you are authorized to use the payment method submitted with your order.

We may use third-party payment processors to securely process transactions. Payment processing may also be subject to the provider's applicable terms and privacy practices.

Promotions, discounts, or special offers may have separate conditions and expiration dates.

6. Shipping and Delivery

Pickative currently ships eligible orders within the United States.

Processing times, shipping costs, estimated delivery periods, tracking information, carrier details, address requirements, and delivery procedures are explained in our Shipping Policy.

Delivery dates are estimates rather than guaranteed arrival dates. Carrier delays, severe weather, holidays, transportation disruptions, incorrect delivery information, or circumstances outside our reasonable control may affect delivery.

If you experience a shipping or delivery problem, please follow the procedures described in our Shipping Policy or contact our customer support team.

7. Returns, Exchanges, and Refunds

Returns, exchanges, replacements, and refunds are governed by our Return & Refund Policy.

Customers should review that policy before requesting a return.

A return must meet the eligibility requirements and procedures stated in the Return & Refund Policy. Products should not be sent back without first obtaining the applicable return instructions from Pickative.

Nothing in these Terms is intended to limit any rights that cannot legally be excluded under applicable consumer protection laws.

8. Website Use

You may use our website for lawful personal and shopping-related purposes.

You agree not to use our website or services to:

  • Violate applicable laws or regulations

  • Provide fraudulent or misleading information

  • Infringe intellectual property or privacy rights

  • Attempt unauthorized access to our website, accounts, systems, or data

  • Introduce viruses, malware, harmful code, or disruptive technology

  • Interfere with website functionality or security

  • Collect personal information about others without authorization

  • Send spam, phishing messages, or unauthorized solicitations

  • Impersonate another person or organization

  • Use our services for fraudulent or malicious activity

  • Copy, scrape, reproduce, or commercially exploit website content without authorization

We may restrict or terminate access when we reasonably believe these Terms have been violated.

9. Intellectual Property

Unless otherwise indicated, website content made available through Pickative - including branding, text, graphics, layouts, logos, designs, images, and other materials - is owned by or licensed to Pickative or the applicable rights holder.

You may access the website for personal, non-commercial use.

You may not reproduce, publish, distribute, modify, sell, license, or commercially exploit protected website content without permission from the applicable rights holder.

Third-party trademarks, brand names, and other intellectual property remain the property of their respective owners.

10. Reviews, Feedback, and Submitted Content

If you voluntarily submit reviews, comments, suggestions, photographs, or other content to Pickative, you confirm that you have the right to provide that material.

Submitted content must not:

  • Violate another person's intellectual property or privacy rights

  • Contain unlawful, defamatory, abusive, deceptive, or harmful material

  • Include malware or malicious software

  • Falsely represent your identity or relationship with another person or organization

Where permitted by law, you authorize Pickative to use submitted feedback or reviews for purposes related to operating, improving, or promoting our business and services.

We may remove content that violates these Terms or applicable law.

11. Third-Party Services and Links

Our website may contain links to or integrations with services operated by third parties.

These services may include payment providers, shipping carriers, analytics providers, social platforms, or other technology providers.

Third-party websites and services operate independently from Pickative and may have their own terms and privacy policies.

We are not responsible for the content, practices, availability, or security of third-party websites that we do not control.

Customers should review the applicable third-party terms before using those services.

12. Relationship With Shopify

Pickative is powered by Shopify, which provides the ecommerce technology used to operate our online store.

However, purchases made through our store are transactions directly between the customer and Pickative.

Shopify is not the seller of products purchased from Pickative and is not responsible for fulfilling Pickative orders or resolving claims arising directly from products sold by Pickative.

Your use of Shopify-supported features may also involve Shopify's applicable terms and privacy practices.

13. Privacy

We take the handling of personal information seriously.

Information collected through our website is handled according to our Privacy Policy.

Because our store is hosted through Shopify, certain information may also be processed by Shopify and other service providers that help us operate the website, process payments, fulfill orders, prevent fraud, or provide customer services.

Please review our Privacy Policy for additional information regarding the collection, use, storage, and disclosure of personal information.

14. Errors and Corrections

Although we work to keep website information accurate, occasional typographical errors, incorrect prices, inaccurate descriptions, availability errors, or other mistakes may occur.

When an error is identified, we may correct or update the information.

If an error materially affects an order that has already been submitted, we may contact the customer with the appropriate information and, where necessary, cancel the order and issue the applicable refund.

15. Optional Features and Tools

We may provide access to optional features, applications, or tools operated by third-party providers.

Such tools may be subject to separate terms established by the provider.

Pickative does not control every third-party service and cannot guarantee the availability or performance of services operated independently from us.

Your use of an optional third-party service is subject to the conditions applicable to that service.

16. Automated Access

Automated tools, bots, agents, scraping systems, or similar technologies must not access or interact with our website in a way that:

  • Circumvents security measures

  • Conceals automated activity

  • Interferes with normal website operation

  • Collects information without authorization

  • Violates applicable law or these Terms

We may use technical measures to restrict abusive or unauthorized automated access.

17. Availability of Our Services

We aim to maintain reliable access to our website, but we cannot guarantee uninterrupted or error-free availability.

Website functionality may occasionally be unavailable because of maintenance, technical problems, hosting interruptions, security measures, third-party service disruptions, or other circumstances.

We may modify, suspend, or discontinue website features when reasonably necessary.

18. Disclaimer of Warranties

To the extent permitted by applicable law, the website and its services are provided on an “as available” basis.

Except for warranties or rights that cannot legally be excluded, we do not make additional guarantees regarding uninterrupted website availability, error-free operation, or suitability of website content for a particular purpose.

Product-related rights and remedies are also subject to our published policies and applicable consumer protection laws.

19. Limitation of Liability

To the fullest extent permitted by applicable law, Pickative and its service providers will not be responsible for indirect, incidental, special, punitive, or consequential damages arising solely from the use of, or inability to use, our website or services.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

Nothing in this section is intended to remove customer rights that cannot legally be waived.

20. Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims or losses resulting from your unlawful use of our services, your material violation of these Terms, or your infringement of another party's legal rights.

This provision does not apply where responsibility cannot legally be transferred to the customer.

21. Suspension or Termination

We may restrict or terminate access to our website or services when reasonably necessary because of:

  • A material violation of these Terms

  • Fraudulent or unlawful activity

  • Abuse of our website or services

  • Security risks

  • Unauthorized access or interference

Termination of website access does not eliminate obligations that arose before termination.

Provisions that reasonably need to continue after termination, including intellectual property, liability, and payment obligations, will remain effective where applicable.

22. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or separated from the remaining Terms.

The remaining provisions will continue in effect.

23. Waiver and Entire Agreement

If Pickative does not immediately enforce a provision of these Terms, that does not mean we permanently waive the right to enforce it later.

These Terms, together with the policies referenced on our website, constitute the agreement governing your use of our online store and services.

24. Assignment

You may not transfer your rights or obligations under these Terms without our prior written consent where such consent is legally permitted to be required.

Pickative may transfer its rights and obligations when necessary in connection with a lawful business transfer, restructuring, service arrangement, or similar transaction.

25. Governing Law

These Terms and your use of the Pickative website will be governed by applicable laws of the United States and the State of Florida, without limiting any mandatory consumer rights that may apply based on your place of residence.

Any dispute will be handled in accordance with applicable law and the jurisdictional requirements governing the parties.

26. Changes to These Terms

We may revise these Terms from time to time to reflect changes to our services, business practices, legal obligations, or website functionality.

The current version will be posted on this page with the applicable Last Updated date.

Where required by law, we will provide additional notice of material changes.

Your continued use of our services after updated Terms become effective constitutes acceptance of those changes to the extent permitted by law.

27. Contact Information

If you have questions about these Terms of Service, please contact us.

Business Name:
Pickative

Email:
support@pickative.com

Phone:
+1 (904) 602-9453

Business Address:
7901 4th St N
Saint Petersburg, FL 33702
United States

Customer Support Hours

Monday-Friday: 9:00 AM-5:00 PM Pacific Time

Customer support is closed on weekends and U.S. public holidays.

We typically respond to customer emails within 24 business hours, Monday through Friday.