About Us
About Pickative
Pickative is an online store focused on artificial Christmas trees, decorative lighting, tree accessories, and outdoor seasonal décor for customers across the United States.
Our goal is to make holiday shopping straightforward by providing clear product information, organized collections, transparent store policies, and accessible customer support.
What We Offer
Our store is organized into two main collections:
| Collection | Products Available |
|---|---|
| Artificial Christmas Trees | Classic Green Trees, Snow Flocked Trees, Premium Realistic Trees, Slim Trees, Tabletop Trees, Pencil Trees, Pop-Up Trees |
| Accessories | Indoor Lights, Outdoor Lights, Tree Ornaments, Tree Collars, Outdoor Decor |
Whether you are choosing a full-size Christmas tree, decorating a smaller space, adding seasonal lighting, or completing your holiday display with accessories, our collections are designed to make products easier to browse and compare.
What You Can Expect From Pickative
We focus on providing a clear and dependable online shopping experience through:
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Organized product collections
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Clear product descriptions and specifications
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Transparent shipping and return information
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Free standard shipping within the United States
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Order tracking when available
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Multiple secure payment options
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Accessible customer support
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Clearly published store policies
Shipping & Returns
| Information | Details |
|---|---|
| Shipping Area | United States only |
| Standard Shipping | Free |
| Order Cut-Off | 5:00 PM Pacific Time |
| Processing Time | 1-3 business days |
| Transit Time | 5-7 business days |
| Estimated Total Delivery | 6-10 business days, including processing |
| Tracking | Typically available within 24-72 hours after shipment |
| Return Period | 30 days for eligible items |
| Restocking Fee | $0 |
For complete shipping information, please review our Shipping Policy.
For eligibility, return shipping costs, exchanges, and refunds, please review our Return & Refund Policy.
Customer Support
If you have a question about a product, existing order, shipping, return, payment, or another store-related matter, our customer support team is available to assist you.
| Business Information | Details |
|---|---|
| Business Name | Pickative |
| support@pickative.com | |
| Phone | +1 (904) 602-9453 |
| Business Address | 7901 4th St N, Saint Petersburg, FL 33702, United States |
| Support Hours | Monday-Friday, 9:00 AM-5:00 PM Pacific Time |
| Closed | Weekends and U.S. public holidays |
| Email Response Time | Typically within 24 business hours |
When contacting us about an existing order or payment, please include your order number and the email address used to place the order. This helps our team locate your information and respond more efficiently.
Our Approach
At Pickative, we believe customers should be able to understand what they are purchasing, how their order will be handled, and how to reach us if assistance is needed.
As our store develops, we will continue working to improve our product selection, website information, customer support, and overall shopping experience.