Shipping policy

 

Last Update: September 10, 2026

At Pickative, we aim to provide customers with clear and reliable information about how orders are processed, shipped, tracked, and delivered. Please review this Shipping Policy before placing an order.

Shipping Area

We currently ship orders within the United States only.

We do not currently offer international shipping.

Shipping Cost

Standard Shipping: Free On All Orders

Order Processing Time

Orders are typically processed within:

1-3 business days

Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.

Processing time begins after your order has been successfully placed and payment has been accepted.

Order Cut-Off Time

Our daily order cut-off time is:

5:00 PM Pacific Time

Orders placed before 5:00 PM Pacific Time will enter our standard processing schedule.

Orders placed after the cut-off time may begin processing on the next business day.

Orders placed on weekends or U.S. public holidays will generally begin processing on the next business day.

Shipping and Delivery Time

After an order has been processed and shipped, the estimated transit time is:

5-7 business days

Business days are Monday through Friday and exclude weekends and U.S. public holidays.

Estimated Order Timeline

  • Processing Time: 1-3 business days

  • Transit Time: 5-7 business days

  • Estimated Total Delivery Time: 6-10 business days, including order processing

Delivery estimates are provided as a general timeframe and may be affected by carrier operations, weather, holidays, destination, peak shipping periods, or other circumstances outside our reasonable control.

Multiple Packages

Orders containing multiple items may be shipped in more than one package. If your order is split into separate shipments, you may receive individual tracking information for each package.

Shipping Carriers

Pickative works with established shipping carriers to deliver orders throughout the United States.

Depending on the destination, package size, product, and carrier availability, your order may be shipped through carriers such as:

  • United States Postal Service (USPS)

  • UPS

  • FedEx

The carrier used for a specific order may vary.

Shipping Confirmation and Tracking

Once your order has been shipped, we will send a shipping confirmation email to the email address provided during checkout.

The email may include:

  • Tracking number

  • Shipping carrier

  • Available shipment or delivery information

Please allow approximately 24-72 hours after shipment for tracking information to become active or display updated carrier information.

Tracking systems are operated by the shipping carrier, so updates may not appear immediately after a tracking number is created.

If your tracking information has not updated after this period, please contact our customer support team.

Order Changes and Cancellations

If you need to request a change or cancellation, please contact us as soon as possible after placing your order.

Please provide:

  • Your order number

  • The email address used for the order

  • Details of the requested change or cancellation

We can only make changes or cancel an order if the request is received before the order has entered processing or been shipped.

Because orders may move into processing quickly, we cannot guarantee that a change or cancellation request can be completed.

Once an order has been processed or shipped, it generally cannot be changed or canceled. After delivery, eligible products may be returned according to our Return & Refund Policy.

Customer Support

Business Name: Pickative

Email: support@pickative.com

Phone: +1 (904) 602-9453

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Before submitting your order, please review:

  • Recipient name

  • Street address

  • Apartment, suite, or unit number, when applicable

  • City

  • State

  • ZIP code

  • Contact information

Incorrect or incomplete shipping information may result in delays, failed delivery attempts, or packages being returned by the carrier.

If you notice an error in your shipping address after placing an order, contact us as soon as possible.

We will attempt to assist with an address correction if the order has not already entered processing or shipment. Address changes cannot be guaranteed once an order is being processed or has been transferred to the shipping carrier.

Delivery Delays

Although we aim to have orders delivered within the estimated timeframe, occasional delays may occur.

Possible causes may include:

  • Carrier delays

  • Severe weather

  • U.S. public holidays

  • Peak shipping periods

  • High carrier volume

  • Incorrect or incomplete delivery information

  • Transportation disruptions

  • Other circumstances outside our reasonable control

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number.

Our customer support team will review the available tracking and shipping information and assist you with the next appropriate steps.

Packages Marked as Delivered

If tracking shows that your order has been delivered but you cannot locate the package, we recommend first:

  • Checking around your delivery location, mailbox, porch, garage, or other secure areas

  • Asking household members if they accepted the package

  • Checking with neighbors or building management when appropriate

  • Reviewing the carrier's tracking information

  • Contacting the shipping carrier for additional delivery information

If you are still unable to locate the package, please contact Pickative within 7 days of the recorded delivery date.

Please provide your:

  • Order number

  • Tracking number

  • Delivery address

  • Brief description of the issue

We will review the available order and carrier information and assist you with the next steps.

Cases involving packages recorded as delivered by the carrier will be reviewed based on the available tracking and delivery information.

Returned or Undeliverable Packages

A package may be returned to the sender if it cannot be successfully delivered because of circumstances such as:

  • An incorrect or incomplete shipping address

  • A refused delivery

  • Multiple unsuccessful delivery attempts

In this case, If the package is returned to us, additional shipping fees may apply if you request reshipment.

Contact Us

If you have questions about shipping, delivery, tracking, or this Shipping Policy, please contact us.

Business Name:
Pickative

Email:
support@pickative.com

Phone:
+1 (904) 602-9453

Business Address:
7901 4th St N
Saint Petersburg, FL 33702
United States

Customer Support Hours

Monday-Friday: 9:00 AM-5:00 PM Pacific Time

Customer support is closed on weekends and U.S. public holidays.

We typically respond to customer emails within 24 business hours.