Refund policy

 

Last Updated: September 10, 2026

At Pickative, we want customers to understand how returns, refunds, replacements, exchanges, and cancellations are handled. This policy applies to orders purchased from Pickative and delivered within the United States.

30-Day Return Policy

We accept eligible return requests within 30 days from the date of delivery.

To qualify, an item must:

  • Be unused, unaltered, and in its original condition

  • Include all original parts, accessories, and components

  • Be returned in the original packaging with all original tags attached, whenever possible.

  • Include proof of purchase, such as an order number, confirmation, or receipt

Reasonable inspection of an item to identify damage or a defect will not by itself make it ineligible.

Requests submitted after the return period may not be accepted.

Eligible Returns

Our return policy covers both qualifying non-defective products and products affected by an order or product issue.

Examples of product or fulfillment issues include:

  • Damage during delivery

  • Product defects

  • Receiving an incorrect item

  • Missing parts or components

  • Receiving an item materially different from its product description or order details

Items that do not have a defect or fulfillment issue may also qualify for return if they meet all conditions stated in this policy.

How to Request a Return

Please contact our customer support team before sending an item back.

Email: support@pickative.com
Phone: +1 (904) 602-9453

Include the following information:

  • Your order number

  • The item you wish to return

  • The reason for the request

  • Photos, videos or other supporting information when relevant

For damaged, defective, incorrect, or incomplete orders, please contact us as soon as possible, preferably within 7 days of delivery, so the issue can be reviewed promptly.

After reviewing your request, we will provide the appropriate return instructions, including the return destination.

Approved returns are handled by mail.

Do not send returns to the business address listed below unless our customer support team specifically instructs you to do so.

Return Shipping Costs

For an eligible non-defective return, the customer is responsible for return shipping costs.

Pickative will cover the applicable return shipping cost when the approved return results from:

  • A damaged or defective product

  • An incorrect item

  • Missing parts or components

  • A product materially different from its description or order details

Return shipping paid by the customer for a non-defective return is not reimbursed.

Restocking Fee

Restocking Fee: $0

We do not charge a restocking fee for returns accepted under this policy.

Damaged, Defective, Incorrect, or Incomplete Orders

When reporting a product or fulfillment issue, we may request:

  • Clear photos of the product

  • Photos of the original packaging with all original tags attached when relevant

  • Photos or video showing the reported problem

Once the available information has been reviewed, an approved resolution may include:

  • A replacement at no additional cost, or

  • A refund to the original payment method

The appropriate resolution will depend on the circumstances of the order and product availability.

Exchanges and Replacements

You may request an exchange or replacement for an eligible product.

For a non-defective exchange, the customer is responsible for returning the original item and paying the applicable return shipping cost.

If an exchange or replacement is approved because of a product or fulfillment issue attributable to Pickative, there is no additional product or standard shipping charge to the customer.

All replacements and exchanges are subject to product availability. If the requested item is unavailable, we will provide an alternative resolution, which may include a refund.

Returns That May Not Be Accepted

We may decline a return when:

  • The request is made after the applicable return period

  • The product has been used beyond what is reasonably necessary to inspect a reported issue

  • The item has been altered or modified after delivery

  • Damage resulted from misuse, improper handling, installation, or storage

  • Parts, accessories, or components are missing for reasons unrelated to the original shipment

  • The product does not meet the eligibility requirements stated in this policy

Supporting information may be required when necessary to verify a reported product or delivery issue.

Inspection and Refunds

When a physical return is required, we will inspect the item after it is received. The review may consider the product's condition, included components, original order information, and the reason for return.

If the refund is approved, it will be issued to the original payment method used for the purchase.

Refunds are generally processed within:

14 business days

For returned items, this timeframe begins after the product has been received and inspected. If no physical return is required, it begins after the refund request has been approved.

We will send confirmation when the refund has been processed when applicable.

Your bank, credit card company, or payment provider may require additional time for the funds to appear in your account after Pickative issues the refund.

Order Cancellations

To request a cancellation, contact us as soon as possible with your order number.

An order can be canceled only if it has not entered processing or been shipped. Because orders may move into processing quickly, cancellation requests cannot be guaranteed.

If cancellation is no longer possible, the product may be eligible for return after delivery under the terms of this policy.

Any approved cancellation refund will be returned to the original payment method.

Contact Us

For questions about returns, refunds, exchanges, replacements, or cancellations, please contact us.

Business Name:
Pickative

Email:
support@pickative.com

Phone:
+1 (904) 602-9453

Business Address:
7901 4th St N
Saint Petersburg, FL 33702
United States

Customer Support Hours

Monday-Friday: 9:00 AM-5:00 PM Pacific Time

Customer support is closed on weekends and U.S. public holidays.

We typically respond to emails within 24 business hours, Monday through Friday.