Contact information

 

At Pickative, we want customers to have a clear and convenient way to reach us. If you need assistance with a product, order, payment, shipping, return, or store-related question, please contact our customer support team using the information below.

Customer Support

Our support team can assist with questions related to:

  • Products and product information

  • Existing orders

  • Shipping and delivery

  • Returns and refunds

  • Payments

  • General customer service inquiries

Business Information

Business Name:
Pickative

Email:
support@pickative.com

Phone:
+1 (904) 602-9453

Business Address:
7901 4th St N
Saint Petersburg, FL 33702
United States

Customer Support Hours

Monday-Friday: 9:00 AM-5:00 PM Pacific Time

Customer support is closed on weekends and U.S. public holidays.

Response Time

We typically respond to customer emails within 24 business hours, Monday through Friday. Messages received outside our regular business hours may be answered on the next business day.

Information to Include When Contacting Us

To help us review your request efficiently, please provide the following information when applicable:

  • Your order number

  • The email address used when placing your order

  • A brief description of your question, concern, or request

Providing accurate order information can help us locate your purchase and respond more efficiently.

Additional Information

Shipping and Order

Shipping Destination: United States

Standard Shipping Cost: Free

Restocking Fee: $0

Order Cut-Off Time: 5:00 PM Pacific Time

Order Processing Time: 1-3 business days, Monday through Friday, excluding weekends and U.S. public holidays.

Estimated Shipping Time: 5-7 business days, Monday through Friday, excluding weekends and U.S. public holidays.

Estimated Total Delivery Time: Approximately 6-10 business days, including order processing.

Tracking Information: Tracking details are typically available within 24-72 hours after an order has been shipped.

Returns

Eligible products may be returned within 30 days of delivery, subject to the conditions stated in our Return & Refund Policy.

For return eligibility, instructions, refund processing information, and other applicable conditions, please review our Return & Refund Policy before submitting a return request.