Payment Policy

 

Last Updated: September 10, 2026

At Pickative, we aim to provide a clear and secure checkout experience. This Payment Policy explains the payment methods available on our website, how transactions are processed, and what to do if you experience a payment issue.

Accepted Payment Methods

We currently accept the following payment options at checkout:

Shop

  • Shop Pay

Credit and Debit Cards

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Discover

Digital Wallets

  • Apple Pay

  • Google Pay

  • Amazon Pay

  • PayPal

The payment options displayed at checkout may vary depending on your device, browser, account eligibility, or the availability of a particular payment provider.

Currency and Order Total

All prices on Pickative are displayed in U.S. Dollars (USD) unless otherwise stated.

Before submitting your order, the checkout page will display the applicable order total, including:

  • Product price

  • Applicable taxes

  • Discounts or promotions, when applicable

  • Any other charges that apply to the transaction

Standard shipping is free on all orders shipped within the United States. No standard shipping charge will be added to your order at checkout.

You will have an opportunity to review the final amount due before authorizing payment.

Payment Processing

When you submit an order, you authorize the selected payment method to be used for the amount shown at checkout.

Payment must be successfully authorized or processed before we can proceed with the order.

Transactions are handled through Shopify and supported third-party payment providers. Depending on the payment method selected, the provider may perform additional verification before approving the transaction.

Pickative does not control the approval criteria used by banks, card issuers, digital wallet providers, or other payment services.

Payment Security

Our checkout uses secure technology designed to protect information transmitted during a transaction.

Payment details are processed through Shopify and applicable payment providers using secure checkout systems. Complete credit or debit card details are handled by the payment processor and are not displayed to Pickative in full.

Customers should always ensure that they are accessing the official Pickative website before entering payment or personal information.

Order Confirmation

After an order has been successfully submitted, an order confirmation will be sent to the email address provided during checkout.

The confirmation will include relevant order information for your records.

If you do not receive the confirmation email, please check your spam or junk folder and verify that the email address provided with the order is correct.

An order may remain subject to payment verification, product availability, and the other conditions described in our Terms of Service.

Failed or Declined Payments

If a payment is declined or cannot be completed, the order may not be processed.

If this occurs, you can:

  • Review your payment information for errors

  • Confirm that your billing details are correct

  • Check that sufficient funds or available credit are present

  • Contact your bank, card issuer, or payment provider

  • Try another payment method available at checkout

For security reasons, your bank or payment provider may not disclose the specific reason for a declined transaction to Pickative.

An order may be canceled or held from processing if payment cannot be successfully verified.

Payment Verification and Fraud Prevention

To protect customers and our store from unauthorized transactions, certain orders may be subject to additional payment or identity verification.

We may review or temporarily hold an order when information associated with the transaction appears incomplete, inconsistent, unauthorized, or potentially fraudulent.

If additional information is needed, we may contact you using the details provided with your order.

We reserve the right to decline or cancel transactions that cannot be reasonably verified or that appear to involve fraudulent or unauthorized activity.

If payment has already been collected for an order that we cancel, any applicable refund will be handled according to our Return & Refund Policy.

Refunds

Approved refunds are issued to the original payment method used for the purchase.

Refund eligibility, processing timeframes, return requirements, exchanges, replacements, and cancellations are explained in our Return & Refund Policy.

After Pickative processes an approved refund, your bank or payment provider may require additional time for the funds to appear in your account.

Payment Method Availability

Payment services are provided in cooperation with independent payment providers.

A particular payment method may occasionally be unavailable because of maintenance, technical issues, account eligibility, device compatibility, or provider restrictions.

If your preferred option is unavailable, please select another payment method displayed at checkout.

Contact Us

If you have questions about a payment, transaction, or order, please contact our customer support team.

Business Name:
Pickative

Email:
support@pickative.com

Phone:
+1 (904) 602-9453

Business Address:
7901 4th St N
Saint Petersburg, FL 33702
United States

Customer Support Hours

Monday-Friday: 9:00 AM-5:00 PM Pacific Time

Customer support is closed on weekends and U.S. public holidays.

We typically respond to customer emails within 24 business hours, Monday through Friday.